Even if you’re one of the lucky few who has more than one person on hand to deal with customer service queries, it can soon get overwhelming as your business expands-so your employees will need to wear many different hats in order to keep up. Simply put, if you’re running your own small business, you’re probably pressed for time and resources.
It’s easy for small businesses to lose track of all their customer support conversations-questions, complaints, follow-ups-across their various different channels, from chatbots to emails to social media.
